Search Results - "Network performance"

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    Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector by Ramanathan, Usha, Subramanian, Nachiappan, Yu, Wantao, Vijaygopal, Rohini

    Published 2017
    Subjects: “…Retail network performance; service operations; customer loyalty; customer behaviour; management capabilities…”
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