Search Results - "Customer Switching Behaviour"

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    "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry"

    "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry" by Hwang, Jui-Chin

    Published 2005
    Subjects: Get full text

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