Search Results - "Customer Service"

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  1. 1
    Procurement of customer service delivery in telcos: A case study

    Procurement of customer service delivery in telcos: A case study by Jeeva, Ananda

    Published 2012
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  2. 2
    Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry

    Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry by Chua, Bee Lia

    Published 2009
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  3. 3
    Managing Service Quality in Akademi Laut Malaysia, Melaka

    Managing Service Quality in Akademi Laut Malaysia, Melaka by Mohd Tahir, Ahmad Zahari

    Published 1998
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  4. 4
    Customer and Employee Service Quality Management in the Airline Industry

    Customer and Employee Service Quality Management in the Airline Industry by Petchi, Cessie Sylvia

    Published 2003
    Subjects: “…Airlines - Customer services - Malaysia…”
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  5. 5
    Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry

    Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry by Chan, Wei Leong

    Published 2018
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  6. 6
    Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian

    Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian by Lian, Farino Santani

    Published 2009
    Subjects: “…Customer services. Customer relations…”
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  7. 7
    A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli

    A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli by Ramli, Ida Aziaty

    Published 2008
    Subjects: “…Customer services. Customer relations…”
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  8. 8
    The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya

    The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya by Yahaya, Ielda Suraya

    Published 2009
    Subjects: “…Customer services. Customer relations…”
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  9. 9
    A study on the effectiveness of promotional tools used by the Katerina Hotel / Norhidayah Mohd Sehat

    A study on the effectiveness of promotional tools used by the Katerina Hotel / Norhidayah Mohd Sehat

    Published 2007
    Subjects: “…Customer services. Customer relations…”
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  10. 10
    Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad

    Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad by Mohd Saad, Norsaliza

    Published 2006
    Subjects: “…Customer services. Customer relations…”
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  11. 11
    The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah

    The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah by Abdullah, Norshafina

    Published 2007
    Subjects: “…Customer services. Customer relations…”
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  12. 12
    The effectiveness of promotional efforts towards Nestle beverages / Nur Hazwani Masor@Mansor

    The effectiveness of promotional efforts towards Nestle beverages / Nur Hazwani Masor@Mansor by Masor@Mansor, Nur Hazwani

    Published 2007
    Subjects: “…Customer services. Customer relations…”
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  13. 13
    Promotional strategy to convince dial-up users to convert to Streamyx / Nurfaiza Nazura Ramli

    Promotional strategy to convince dial-up users to convert to Streamyx / Nurfaiza Nazura Ramli by Ramli, Nurfaiza Nazura

    Published 2008
    Subjects: “…Customer services. Customer relations…”
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  14. 14
    Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid

    Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid by Abdul Rashid, Mas Anom

    Published 2012
    Subjects: “…Customer services. Customer relations…”
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  15. 15
    The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman

    The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman by Othman, Zulhan

    Published 2015
    Subjects: “…Customer services. Customer relations…”
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  16. 16
    The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin

    The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin by Kamarudin, Robieahton

    Published 2008
    Subjects: “…Customer services. Customer relations…”
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  17. 17
    An initial study of DPMM's performance in promoting Malay enterpreneurs / Roszianah Kasim

    An initial study of DPMM's performance in promoting Malay enterpreneurs / Roszianah Kasim by Kasim, Roszianah

    Published 2006
    Subjects: “…Customer services. Customer relations…”
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  18. 18
    The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen

    The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen by Abu Zaireen, Nadiah

    Published 2013
    Subjects: “…Customer services. Customer relations…”
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  19. 19
    The Doctoral Research Abstracts: modeling the relationship of research university brand image on students’ satisfaction and its effect on brand loyalty / Noordini Abdullah

    The Doctoral Research Abstracts: modeling the relationship of research university brand image on students’ satisfaction and its effect on brand loyalty / Noordini Abdullah by Abdullah, Noordini

    Published 2016
    Subjects: “…Customer services. Customer relations…”
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  20. 20
    The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia / Zuraini Alias

    The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia / Zuraini Alias by Alias, Zuraini

    Published 2017
    Subjects: “…Customer services. Customer relations…”
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