Search Results - "Call centres"

Teams in Call Centres: Does Size Make a Difference? by Hannif, Z., McDonnell, A., Connell, Julia, Burgess, John

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New Technology and New Workplaces: Call Centre Careers – a Growing Reality? by Hannif, Zeenobiyah, Connell, Julia, McDonnell, Anthony, Burgess, John

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Call centres and the quality of work life: towards a research agenda by Hannif, Z., Burgess, John, Connell, Julia

Subjects: “…call centres…”
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Sit-stand desks in call centres: Associations of use and ergonomics awareness with sedentary behavior by Straker, Leon, Abbott, R., Heiden, M., Mathiassen, S., Toomingas, A.

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Frontline employees' views on organisational factors that affect the delivery of service quality in call centres by Dean, A., Rainnie, Alistair

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Call centres, quality of work life and HRM practices by Connell, Julia, Hannif, Z.

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"Helping you to pay us": rapport management in debt collection call centre encounters by Harrington, Leigh

Subjects: “…Rapport management; Face; Call centres; Debt collection; Linguistic styling; Sanctioned face-attacks…”
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Exploring customer reactions to offshore call centers: toward a comprehensive conceptualframework by Sharma, Piyush, Mathur, R., Dhawan, A.

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Voices from higher up the ladder: exploring the team leader role in call centres by McDonnell, A., Connell, Julia, Hannif, Z., Burgess, John

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Having “a say”: Forms of voice in Australian call centres by McDonnell, A., Connell, Julia, Hannif, Z., Burgess, John

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Wireless infrared headset communications for vision impaired persons in multi-user environments by Pasquale, Andrew

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