Search Results - "CALL"

Investigating on-call work in rail infrastructure maintenance by Cebola, Nuno M.F.

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Teams in Call Centres: Does Size Make a Difference? by Hannif, Z., McDonnell, A., Connell, Julia, Burgess, John

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What drives the legalization of immigrants?: evidence from IRCA by Casarico, Alessandra, Facchini, Giovanni, Frattini, Tommaso

Subjects: “…Migration policy; Amnesties; Roll call votes…”
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New Technology and New Workplaces: Call Centre Careers – a Growing Reality? by Hannif, Zeenobiyah, Connell, Julia, McDonnell, Anthony, Burgess, John

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Call centres and the quality of work life: towards a research agenda by Hannif, Z., Burgess, John, Connell, Julia

Subjects: “…call centres…”
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Sit-stand desks in call centres: Associations of use and ergonomics awareness with sedentary behavior by Straker, Leon, Abbott, R., Heiden, M., Mathiassen, S., Toomingas, A.

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Frontline employees' views on organisational factors that affect the delivery of service quality in call centres by Dean, A., Rainnie, Alistair

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Call centres, quality of work life and HRM practices by Connell, Julia, Hannif, Z.

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Fraud Detection System For Rotor Pay Phone by Spian, Nurwardiah

Subjects: “…Pay-per-call telephone services…”
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Policymakers’ horizon and trade reforms: the protectionist effect of elections by Conconi, Paola, Facchini, Giovanni, Zanardi, Maurizio

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Caller resistance to perform cardio-pulmonary resuscitation in emergency calls for cardiac arrest by Riou, Marine, Ball, Stephen, Whiteside, A., Gallant, Sheryl, Morgan, Alani, Bailey, P., Finn, Judith

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"Helping you to pay us": rapport management in debt collection call centre encounters by Harrington, Leigh

Subjects: “…Rapport management; Face; Call centres; Debt collection; Linguistic styling; Sanctioned face-attacks…”
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Exploring customer reactions to offshore call centers: toward a comprehensive conceptualframework by Sharma, Piyush, Mathur, R., Dhawan, A.

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Living on the edge: Effects of body size, group density and microhabitat selection on escape behaviour of southern leopard frogs Lithobates sphenocephalus by Bateman, Bill, Fleming, P.

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Voices from higher up the ladder: exploring the team leader role in call centres by McDonnell, A., Connell, Julia, Hannif, Z., Burgess, John

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Development of a unique instructional paradigm for teaching English as a foreign language in Korea: an examination of its effectiveness by Kent, David Bradley

Subjects: “…Computer assisted language learning (CALL)…”
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Perceiving a calling – the effects of demands-abilities misfit, job insecurity and growth mindset by Woon, Shiyi Gail

Subjects: “…calling…”
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Having “a say”: Forms of voice in Australian call centres by McDonnell, A., Connell, Julia, Hannif, Z., Burgess, John

Subjects: “…call centres…”
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Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers by Hsieh, J.P., Sharma, Piyush, Rai, A., Parasuraman, A.

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The buy-write strategy, index investment and the efficient market hypothesis: more Australian evidence by O'Connell, Darren, O'Grady, Thomas (Barry)

Subjects: “…covered call…”
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