Expectation and perception of postgraduate students for service quality in UTM

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Expectation and perception of postgraduate students for service quality in UTM

Service quality has become predominant part of all advanced organizationâ€™s strategic plan. Higher attention on service quality has resulted in increasing and profit or an organizations. Higher education has possesses all the characteristics of service industry such as tangible, reliability, respon...

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Bibliographic Details
Main Author:	Mohamad Tahar, Effaziela
Format:	Thesis
Language:	English
Published:	2008
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.utm.my/9556/ http://eprints.utm.my/9556/1/EffazielaMohamadTaharMFKSG2008.pdf

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