Measuring service quality using SERVQUAL model : a case study of e-retailing in Iran

QR Code

Measuring service quality using SERVQUAL model : a case study of e-retailing in Iran

Service quality is a concept that has aroused considerable interest and debate in the research literature because of the difficulties in both defining and measuring it with no overall consensus emerging on either. Customer satisfaction and service quality are often treated together as functions of c...

Full description

Bibliographic Details
Main Author:	Siadat, Seyed Hossein
Format:	Thesis
Language:	English
Published:	2008
Subjects:	HD28 Management. Industrial Management QA76 Computer software
Online Access:	http://eprints.utm.my/9514/ http://eprints.utm.my/9514/1/SuzianaSamuntinFSKSM2008.pdf

Similar Items

Service Quality Measurement in an IT organization: SERVQUAL Design and an AHP Model
by: Zhu, Ji Cheng
Published: (2006)

Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects
by: Wider, Walton, et al.
Published: (2024)

The quest for quality services: does SERVQUAL perfectly measure the university services?
by: Himphinit, Musakkid, et al.
Published: (2011)

The Effect Of Internal Measures Of Service Quality On Business Performance: A Case Of Hotel Industry In Malaysia.
by: Zailani, Suhaiza, et al.
Published: (2006)

Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri
by: Mohd Zafri, Syahirah Aisyah
Published: (2019)

Model kepuasan pelanggan bagi laman web e-runcit
by: A. Kahar, Aidil Suraya
Published: (2008)

Merits of Industrial Clustering: Case of Date’s Industry of Iran
by: Jamalizadeh, Azam, et al.
Published: (2017)

Attitude Towards Online Retailing Services: A Comparison Of Student And Non-Student Samples
by: Tih, Siohong, et al.
Published: (2008)

Development of disciplines based manufacturing information system for ship construction company
by: Bozorgi Rad, Seyed Yaser
Published: (2008)

Measuring Service Quality in Distribution Logistics Using SERVQUAL and AHP: A Case Study in a Pharmaceutical Wholesaler in Turkey
by: Karpuzcu, Harika
Published: (2006)

Measuring service quality using SERVQUAL model: An overview on customers satisfaction of online shopping in Malaysia
by: Ariffin, Ahmad Shabudin, et al.
Published: (2012)

Factors Influencing Consumers' Intention To Use Self-service Technology In Saudi Arabia Retail Industry
by: M, Khalufi Nasser Ali
Published: (2022)

A framework for complaints and suggestions management system (CSMS) and e-CSMS
by: Mohamad @ Asmara, Salwana
Published: (2007)

The dark side of artificial intelligence in retail innovation
by: Mahmoud, A. B., et al.
Published: (2020)

Student’s Perceived Service Quality and Satisfaction: The Case of Dining Environment at INTI International University
by: Hung, Hwee Li
Published: (2010)

Assessing Management Involvement In Safety Issues: The Case Of The Metal Products Industry In Iran
by: Ooshaksaraie, Maryam, et al.
Published: (2013)

B40 online business platform: e-commerce and life cycle model considerations
by: Abas, M. A. H., et al.
Published: (2021)

Developing Offspring Strategy in Manufacturing Industry of Iran : An Empirical Study
by: Fadaki, Seyed Mohammad Hossein
Published: (2010)

A review of servqual model in relation to transportation services
by: Mohamad Kamil, Meilina, et al.
Published: (2019)

Quality Management SERVQUAL Analysis on UUM bus service: a atudy on Route D
by: Chin Xuan Hao, Andre, et al.
Published: (2020)

User Acceptance of RFID Technology Application in the Retail Industry
by: Xiao, Jing
Published: (2013)

Factors Influencing Customer Preference in Grocery Retail Industry
by: Fang, Ze Yeow
Published: (2010)

Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
by: Ali, Muhammad, et al.
Published: (2017)

Service quality perception and students’ satisfaction in higher learning institutions in Tanzania: The servqual model
by: Victor, William Bwachele
Published: (2024)

Agent-based Big Data Analytics in Retailing: A Case Study
by: Firas, D. Ahmed, et al.
Published: (2015)

Malaysian Private Education Quality: Application of SERVQUAL Model
by: Vaz, Anthony, et al.
Published: (2013)

Private healthcare quality: applying a SERVQUAL model
by: Butt, Mohsin, et al.
Published: (2010)

Private healthcare quality : applying a SERVQUAL model
by: Muhammad Mohsin, Butt, et al.
Published: (2010)

Integrated supplier management system a case study: PARL Bone Mills
by: Rahman Bias, Tanvi
Published: (2007)

Necessity of Kids wear Safety Regulations for India: Viewpoint of Retailers
by: Kothari, Vasant, et al.
Published: (2016)

Modelling E-Hailing Service Consumption: The Moderating Effect Of Situational Factors
by: Emily Yapp, Hon Tshin
Published: (2020)

Case on Customized Logistics Services
by: Siti Afiqah, Kamaruzaman
Published: (2017)

The Determinants Of Medical Tourists’ Satisfaction In Iran
by: Mazahery, Hana
Published: (2020)

AMP 348 - RETAILING FEB-MAC 2001.pdf
by: PPP, Pusat Pengajian Pengurusan
Published: (2001)

Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry
by: Oluyinka, Oludapo Samson, et al.
Published: (2017)

Impact of Facebook usage on firm’s performances among Malaysian Chinese retailers
by: Sajilan, Sulaiman, et al.
Published: (2019)

A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry
by: Panigrahi, Shrikant, et al.
Published: (2018)

Cluster development plan framework
by: Nezakati, Hossein *, et al.
Published: (2009)

20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce
by: Wong, David, et al.
Published: (2006)

A Model Of Factors’ Effects On Brand Identification: Evidence From Iran
by: Azizi, Shahriar, et al.
Published: (2014)