Service quality in education: a case study of management students at Faculty of Management and Human Resource Development (FPPSM), Universiti Malaysia (UTM) - Jusoh, Ahmad; Md. Som, Hishamuddin; Mohd. Yusof, Siti Salwa; Abdul Wahab, Mohd. Fitri; Shamsuddin, Ahmad Sharifuddin; Omain, Siti Zaleha; Abdul Majid, Norazman (Universiti Teknologi Malaysia, 2006)