Critical review of total quality management

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Critical review of total quality management

This paper presents a critical review of total quality management (TQM) and the various concepts surrounding it. It starts by reviewing and discussing issues surrounding quality, including its definition, the historical origins of TQM, and the developments that have resulted in the importance that h...

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Bibliographic Details
Main Author:	Mohd. Yusof, Sha'ri
Format:	Article
Language:	English
Published:	Faculty of Mechanical Engineering 1999
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.utm.my/8323/ http://eprints.utm.my/8323/1/ShariMohdYusof1999_CriticalReviewOfTotalQualityManagement.PDF

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