Critical review of total quality management
This paper presents a critical review of total quality management (TQM) and the various concepts surrounding it. It starts by reviewing and discussing issues surrounding quality, including its definition, the historical origins of TQM, and the developments that have resulted in the importance that h...
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| Format: | Article |
| Language: | English |
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Faculty of Mechanical Engineering
1999
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| Online Access: | http://eprints.utm.my/8323/ http://eprints.utm.my/8323/1/ShariMohdYusof1999_CriticalReviewOfTotalQualityManagement.PDF |
| _version_ | 1848891667370737664 |
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| author | Mohd. Yusof, Sha'ri |
| author_facet | Mohd. Yusof, Sha'ri |
| author_sort | Mohd. Yusof, Sha'ri |
| building | UTeM Institutional Repository |
| collection | Online Access |
| description | This paper presents a critical review of total quality management (TQM) and the various concepts surrounding it. It starts by reviewing and discussing issues surrounding quality, including its definition, the historical origins of TQM, and the developments that have resulted in the importance that has been placed by many researchers, academics, consultants, industrialists and professionals on TQM. Finally, an integrated TQM model is presented which captures most of the concepts, principles and elements discussed. |
| first_indexed | 2025-11-15T21:01:36Z |
| format | Article |
| id | utm-8323 |
| institution | Universiti Teknologi Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T21:01:36Z |
| publishDate | 1999 |
| publisher | Faculty of Mechanical Engineering |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | utm-83232012-08-16T09:09:00Z http://eprints.utm.my/8323/ Critical review of total quality management Mohd. Yusof, Sha'ri HD28 Management. Industrial Management This paper presents a critical review of total quality management (TQM) and the various concepts surrounding it. It starts by reviewing and discussing issues surrounding quality, including its definition, the historical origins of TQM, and the developments that have resulted in the importance that has been placed by many researchers, academics, consultants, industrialists and professionals on TQM. Finally, an integrated TQM model is presented which captures most of the concepts, principles and elements discussed. Faculty of Mechanical Engineering 1999-12 Article PeerReviewed application/pdf en http://eprints.utm.my/8323/1/ShariMohdYusof1999_CriticalReviewOfTotalQualityManagement.PDF Mohd. Yusof, Sha'ri (1999) Critical review of total quality management. Jurnal Mekanikal (8). ISSN 0127-3396 http://portal.psz.utm.my/psz/index.php?option=com_content&task=view&id=128&Itemid=305&PHPSESSID=81b664e998055f65b4ccff8f61bf7cb2 |
| spellingShingle | HD28 Management. Industrial Management Mohd. Yusof, Sha'ri Critical review of total quality management |
| title | Critical review of total quality management |
| title_full | Critical review of total quality management |
| title_fullStr | Critical review of total quality management |
| title_full_unstemmed | Critical review of total quality management |
| title_short | Critical review of total quality management |
| title_sort | critical review of total quality management |
| topic | HD28 Management. Industrial Management |
| url | http://eprints.utm.my/8323/ http://eprints.utm.my/8323/ http://eprints.utm.my/8323/1/ShariMohdYusof1999_CriticalReviewOfTotalQualityManagement.PDF |