Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis
Purpose - This purpose of this paper is to assess the perceived importance and actual implementation of four knowledge management (KM) strategies, i.e. culture; leadership; information technology; and measurement, in the Malaysian telecommunication industry. Design/methodology/approach - Data were c...
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| Format: | Article |
| Language: | English |
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Emerald Group Publishing Limited
2007
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| Online Access: | http://eprints.utm.my/7560/ http://eprints.utm.my/7560/1/Wong_Kuan_Yew_2007_Implementation_KM_Strategies_Malaysian_Telecommunication.pdf |
| _version_ | 1848891491409199104 |
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| author | Chong, Chin Wei Chong, Siong Choy Wong, Kuan Yew |
| author_facet | Chong, Chin Wei Chong, Siong Choy Wong, Kuan Yew |
| author_sort | Chong, Chin Wei |
| building | UTeM Institutional Repository |
| collection | Online Access |
| description | Purpose - This purpose of this paper is to assess the perceived importance and actual implementation of four knowledge management (KM) strategies, i.e. culture; leadership; information technology; and measurement, in the Malaysian telecommunication industry. Design/methodology/approach - Data were collected from 289 telecommunication organizations in Malaysia and analyzed using indices and parametric statistics. Findings - The paired t-test results show significant differences among all the KM strategies in terms of their importance and actual implementation. Strategies such as technology, culture and leadership are moderately implemented, with measurement being the least implemented factor. Research limitations/implications - This paper focuses on KM implementation rather than on learning and knowledge utilization. Practical implications - Malaysian telecommunication organizations should give equal attention to the implementation of all the four KM strategies. They need to have proper planning and overcome any problem or difficulty for the four KM strategies to be implemented smoothly, and subsequently narrow the gaps between the perceived importance and actual implementation of these strategies. Such viable practice will significantly help the government of Malaysia to achieve the K-Economy status and Vision 2020. Originality/value - This study is perhaps one of the first to empirically investigate and compare the perceived importance and actual implementation of the four KM strategies in the Malaysian telecommunication industry. |
| first_indexed | 2025-11-15T20:58:49Z |
| format | Article |
| id | utm-7560 |
| institution | Universiti Teknologi Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T20:58:49Z |
| publishDate | 2007 |
| publisher | Emerald Group Publishing Limited |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | utm-75602017-10-23T04:10:41Z http://eprints.utm.my/7560/ Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis Chong, Chin Wei Chong, Siong Choy Wong, Kuan Yew QA75 Electronic computers. Computer science Purpose - This purpose of this paper is to assess the perceived importance and actual implementation of four knowledge management (KM) strategies, i.e. culture; leadership; information technology; and measurement, in the Malaysian telecommunication industry. Design/methodology/approach - Data were collected from 289 telecommunication organizations in Malaysia and analyzed using indices and parametric statistics. Findings - The paired t-test results show significant differences among all the KM strategies in terms of their importance and actual implementation. Strategies such as technology, culture and leadership are moderately implemented, with measurement being the least implemented factor. Research limitations/implications - This paper focuses on KM implementation rather than on learning and knowledge utilization. Practical implications - Malaysian telecommunication organizations should give equal attention to the implementation of all the four KM strategies. They need to have proper planning and overcome any problem or difficulty for the four KM strategies to be implemented smoothly, and subsequently narrow the gaps between the perceived importance and actual implementation of these strategies. Such viable practice will significantly help the government of Malaysia to achieve the K-Economy status and Vision 2020. Originality/value - This study is perhaps one of the first to empirically investigate and compare the perceived importance and actual implementation of the four KM strategies in the Malaysian telecommunication industry. Emerald Group Publishing Limited 2007 Article PeerReviewed application/pdf en http://eprints.utm.my/7560/1/Wong_Kuan_Yew_2007_Implementation_KM_Strategies_Malaysian_Telecommunication.pdf Chong, Chin Wei and Chong, Siong Choy and Wong, Kuan Yew (2007) Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis. VINE, 37 (4). pp. 452-470. http://dx.doi.org/10.1108/03055720710838524 10.1108/03055720710838524 |
| spellingShingle | QA75 Electronic computers. Computer science Chong, Chin Wei Chong, Siong Choy Wong, Kuan Yew Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis |
| title | Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis |
| title_full | Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis |
| title_fullStr | Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis |
| title_full_unstemmed | Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis |
| title_short | Implementation of KM strategies in the Malaysian telecommunication industry: An empirical analysis |
| title_sort | implementation of km strategies in the malaysian telecommunication industry: an empirical analysis |
| topic | QA75 Electronic computers. Computer science |
| url | http://eprints.utm.my/7560/ http://eprints.utm.my/7560/ http://eprints.utm.my/7560/ http://eprints.utm.my/7560/1/Wong_Kuan_Yew_2007_Implementation_KM_Strategies_Malaysian_Telecommunication.pdf |