A framework for complaints and suggestions management system (CSMS) and e-CSMS

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A framework for complaints and suggestions management system (CSMS) and e-CSMS

Complaint is occurred when the provided services or products are unsuccessfully fulfilled the customerâ€™s requirements and needs. Understanding the customerâ€™s need is very important for the organization in purpose to deliver the best quality of services and products. Complaint and suggestion also...

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Bibliographic Details
Main Author:	Mohamad @ Asmara, Salwana
Format:	Thesis
Language:	English
Published:	2007
Subjects:	HD28 Management. Industrial Management QA76 Computer software
Online Access:	http://eprints.utm.my/6146/ http://eprints.utm.my/6146/1/SalwanaMohamadMFC2007.pdf

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