APA (7th ed.) Citation

Mohamad @ Asmara, S. (2007). A framework for complaints and suggestions management system (CSMS) and e-CSMS.

Chicago Style (17th ed.) Citation

Mohamad @ Asmara, Salwana. A Framework for Complaints and Suggestions Management System (CSMS) and E-CSMS. 2007.

MLA (9th ed.) Citation

Mohamad @ Asmara, Salwana. A Framework for Complaints and Suggestions Management System (CSMS) and E-CSMS. 2007.

Warning: These citations may not always be 100% accurate.