Customer satisfaction via information and communications technology

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Customer satisfaction via information and communications technology

This paper attempts to elucidate the importance of Information & Communications Technology (ICT) in Customer Satisfaction. It explores several effects which the ICT has in grooming a new landscape for doing business by organisations. Several ICT innovations are discussed in relations to providin...

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Bibliographic Details
Main Author:	Zainal Abidin, Wardah
Format:	Conference or Workshop Item
Language:	English
Published:	2008
Subjects:	QA75 Electronic computers. Computer science HE Transportation and Communications
Online Access:	http://eprints.utm.my/6141/ http://eprints.utm.my/6141/1/Wardah_Zainal_Abidin2008__Customer_satisfaction_via_information_and.pdf

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