Service quality in higher education: management student's perspective

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Service quality in higher education: management student's perspective

According to some scholars, the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. This study thus set out measure the service quality performance of a faculty in a public university. Based on stratified random sampling on...

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Bibliographic Details
Main Authors:	Jusoh, Ahmad, Omain, Siti Zaleha, Abdul Majid, Norazman, Md. Som, Hishamudin, Shamsuddin, Ahmad Sharifuddin
Format:	Monograph
Language:	English
Published:	Faculty of Management and Human Resource Development 2004
Subjects:	H Social Sciences (General) L Education (General)
Online Access:	http://eprints.utm.my/3763/ http://eprints.utm.my/3763/1/AHMADJUSOH71982.pdf

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