Client satisfaction on contractors' work performance

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Client satisfaction on contractors' work performance

Client satisfaction in the construction industry can be defined as how well a contractor meets the client's expectation. A contractor must have a detailed understanding of the customer expectations and be able to satisfy those expectations. The aim of this study is to identify the appropriate c...

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Bibliographic Details
Main Author:	Adanan, Hadiatul Aida
Format:	Thesis
Language:	English
Published:	2006
Subjects:	TH Building construction TA Engineering (General). Civil engineering (General)
Online Access:	http://eprints.utm.my/3697/ http://eprints.utm.my/3697/1/HadiatulAidaAdananMFKA2006.pdf

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