Implementing customer relationship management and service quality in supporting ICT services for CICT, UTM

QR Code

Implementing customer relationship management and service quality in supporting ICT services for CICT, UTM

Good customer relationships are the heart of organizational success. The world today has come to recognized that positive relationships with customers are crucial to an organizationâ€™s long-term success. ICT service organizations are no exception. These organizations face greater challenge as they...

Full description

Bibliographic Details
Main Author:	Abdul Wahab, Nur Ilham
Format:	Thesis
Language:	English
Published:	2005
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://eprints.utm.my/3599/ http://eprints.utm.my/3599/1/NurIlhamAbdulWahabMFSKSM2005.pdf

Similar Items

Implementing ITIL - service support in the infrastructure and service unit of CICT, UTM
by: Ayat, Masarat
Published: (2008)

Development knowledge expert repository system for IT professionals at CICT, UTM
by: Ishak, Zam Zarina
Published: (2006)

Investigating customer relationship management and service quality in higher education in Malaysia case study : School of Graduate Studies, Universiti Teknologi Malaysia
by: Virgiyanti, Wiwied
Published: (2007)

Issues and challenges in providing quality ICT infrastructure service delivery in a university campus environment
by: Mohd. Nor, Sulaiman
Published: (2008)

Customer management solutions for voice over internet protocol (VOIP) services
by: Buyut, Veronica Clement
Published: (2008)

Framework to customize a Document Management System (DMS) using web services technology
by: Arshad, Noreen Izza, et al.
Published: (2008)

Customer service and maintenance system
by: Shamsudin, Adam
Published: (2006)

Improving IEEE 802.11 to Support Quality of Service in Wireless Networks
by: Md Khambari, M. N., et al.
Published: (2007)

Information-based interactive services and support system
by: Amanullah, Md, et al.
Published: (2018)

Assessment of computer related in-house training programmes for professional development of supporting staf in UTM
by: Suleiman, Ebi Shahrin, et al.
Published: (2006)

Enhancing The Quality Of Service In Mobile Networks Based On Nemo Basic Support Protocol
by: Alshaibani, Badiea Abdulkarem Mohammed
Published: (2018)

Present and Future Challenges of ICT for Intelligent Transportation Technologies and Services
by: Milan, Dado, et al.
Published: (2009)

The development of KPI for measuring ICT support service quality
by: Nor, Rozi Nor Haizan, et al.
Published: (2013)

Campaign management of customer relationship management (CRM) / Lee Kar Kin
by: Lee, Kar Kin
Published: (2004)

Service quality framework for mobile government services in Kingdom of Bahrain / Abdulla Jaafar Mohamed Hasan Ali
by: Abdulla Jaafar Mohamed , Hasan Ali
Published: (2022)

Lean principles in IT services: a case study on implementation and best practices
by: Suresh, malladi, et al.
Published: (2010)

An implementation of embedded RESTful Web services
by: Chang, C.E., et al.
Published: (2009)

Building customer trust in cloud computing with an ICT-enabled global regulatory body
by: Pathan, Al-Sakib Khan, et al.
Published: (2015)

The Influence of Perceived Trust on Understanding Banks’ Customers behavior to Accept Internet Banking Services
by: Al-Sharafi, Mohammed A., et al.
Published: (2018)

Improving IEEE 802.11g Mac to Support Quality of Service for Multimedia Applications in Wireless Networks
by: Md Khambari, M. N., et al.
Published: (2009)

Computer assisted alerts using mental model approach for customer service improvement
by: Ghaffar, Abid, et al.
Published: (2013)

The Effect of Security and Privacy Perceptions on Customers’ Trust to Accept Internet Banking Services: An Extension of TAM
by: Al-Sharafi, Mohammed A., et al.
Published: (2016)

Implementation of differentiated services in UMJaNetSim / Tan Geck Hiang
by: Tan , Geck Hiang
Published: (2004)

Adoption of customer centered service in Public University: a case study in Malaysia
by: NorHapiza, Mohd Ariffin, et al.
Published: (2018)

Measuring information contents quality of E-Services through mobile devices
by: Zamzami, Ikhlas, et al.
Published: (2011)

Determination of rain characterististics for propagation studies in UTM, Malaysia
by: Din, Jafri, et al.
Published: (2007)

CICTS Standard Operating Procedure version 6.1
by: Universiti Malaysia Sarawak, Centre for ICT Services
Published: (2016)

CICTS Standard Operating Procedure version 5.1
by: Universiti Malaysia SA, Centre for ICT Services
Published: (2016)

Expectation and perception of postgraduate students for service quality in UTM
by: Mohamad Tahar, Effaziela
Published: (2008)

Influence of customer satisfaction on service quality and trust relationship in Malaysian rural tourism / Zahir Osman and Ilham Sentosa
by: Sentosa, Ilham
Published: (2013)

Quality model for web services from multi-stakeholders' perspective
by: Balfagih, Z., et al.
Published: (2009)

Autonomic, Self-Organizing Services-Oriented Architecture in Service Ecosystem
by: M.A.C., Bhakti, et al.
Published: (2010)

Web-based assessment of information systems services quality in Malaysian government agencies
by: M. Masilamani, M. Poobalan
Published: (2005)

Quality of service and scheduling performance optimization in LTE networks / Abubakar Auwal Idris
by: Abubakar Auwal , Idris
Published: (2017)

Design of electronic method for assessment of is services quality
by: Alias, Rose Alinda, et al.
Published: (2001)

Considerations in designing is services quality (ISSQ) assessment
by: Poobalan, Masilamani, et al.
Published: (2002)

Are TQM practices supporting customer satisfaction and service quality?
by: Ooi, Keng Boon, et al.
Published: (2011)

Survivable System by Critical Service Recovery Model: Single Service Analysis
by: Irving , Paputungan, et al.
Published: (2009)

The Effect of Perceived Ease of Use and Usefulness on Customers Intention to Use Online Banking Services: The Mediating Role of Perceived Trust
by: Al-Sharafi, Mohammed A., et al.
Published: (2017)

Organization of Devices Information in Ontology Representation to Support Service Composition
by: Kelvin Choy Chuong, Wen, et al.
Published: (2008)