Servqual dalam penilaian kualiti servis sistem maklumat

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Servqual dalam penilaian kualiti servis sistem maklumat

Pada masa kini teknologi maklumat (TM) dan sistem maklumat (SM) berkomputer digunakan secara meluas dan intensif di kebanyakan organisasi bagi meningkatkan produktiviti. Pelaburan yang tinggi dan peranan TM/SM yang semakin penting menuntut kepada penilaian TM/SM. Sebagai pembekal servis, penilaian T...

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Bibliographic Details
Main Authors:	Abdul Rahman, Azizah, Alias, Rose Alinda
Format:	Conference or Workshop Item
Language:	English
Published:	2000
Subjects:	Q Science (General) H Social Sciences (General)
Online Access:	http://eprints.utm.my/3284/ http://eprints.utm.my/3284/2/SERVQUAL_DALAM_PENILAIAN_KUALITI_SERVIS_SISTEM_MAKLUMAT.pdf

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