Kepuasan pengguna selepas pengiktirafan ISO 9001 : kajian kes sebuah fakulti di Universiti Teknologi Malaysia

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Kepuasan pengguna selepas pengiktirafan ISO 9001 : kajian kes sebuah fakulti di Universiti Teknologi Malaysia

Kepuasan pengguna merupakan isu yang paling kerap dibincangkan dalam semua organisasi sama ada sektor awam mahupun swasta. Para pelajar intitusi pengajian tinggi merupakan pengguna dalaman kepada servis dan produk yang ditawarkan kepada mereka, lebih-lebih lagi kepada institut yang telah diiktiraf d...

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Bibliographic Details
Main Author:	Baharun, Rohaizat
Format:	Article
Language:	English
Published:	Penerbit UTM Press 2003
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utm.my/1484/ http://eprints.utm.my/1484/1/JT38E%5B2%5D.pdf

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