Performance measurement in the service business: the facilities management function

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Performance measurement in the service business: the facilities management function

The nature of performance measurement has changed over the past few decades. Generally performance measurement indicates successful management in the fulfilment of organisation goals. In service businesses measuring customer satisfaction and service quality has become an industry standard and as FM...

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Bibliographic Details
Main Authors:	Sapri, Maimunah, Kaka, Amar, Alias, Buang
Format:	Article
Language:	English
Published:	2005
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utm.my/1139/ http://eprints.utm.my/1139/1/Maimunah.pdf

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