Kajian tingkahlaku pelanggan terhadap perkhidmatan katering di kawasan kampus
Perkhimatan katering bukanlah perniagaan teras bagi sesebuah organisasi namun perkhidmatan yang baik dan memenuhi kehendak pelanggan akan menjadikan sesuatu perniagaan teras berjalan dengan berkesan. Pengurusan perkhidmatan dan fasiliti yang berkualiti mampu membantu organisasi mencapai objektif str...
| Main Authors: | Sapri, Maimunah, Baba, Maizan, Mohamed, Abdul Hakim |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
2004
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/1083/ http://eprints.utm.my/1083/1/Maimunah_binti_Sapri%28UTM%29.pdf |
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