Apology strategies used by hotel management students in response to conflicts and challenges

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Apology strategies used by hotel management students in response to conflicts and challenges

Communication is deeply intertwined in the hotel industry. Besides providing services, one cannot imagine how the industry can thrive without communication as it plays a very vital in establishing and representing the success of a hotel. Therefore, a tactical approach in communication is importan...

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Bibliographic Details
Main Author:	Abdul Latiff Janaton, Noor Aqilah
Format:	Thesis
Language:	English English English
Published:	2021
Subjects:	T Technology (General)
Online Access:	http://eprints.uthm.edu.my/8290/ http://eprints.uthm.edu.my/8290/2/24p%20NOOR%20SAIDATUL%20MAYA%20IBRAHIM.pdf http://eprints.uthm.edu.my/8290/1/NOOR%20SAIDATUL%20MAYA%20IBRAHIM%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/8290/3/NOOR%20SAIDATUL%20MAYA%20IBRAHIM%20WATERMARK.pdf

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