The mediating effect of customer satisfaction on the relationship between digital banking service quality and customer loyaltytitle

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The mediating effect of customer satisfaction on the relationship between digital banking service quality and customer loyaltytitle

The prevalent rapid changes in the banking service environment are highly competitive and are compelling these banks to focus on digitization to improve their services and product delivery to satisfy the customer's new needs and expectations. Hence, in alignment with these new needs and e...

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Bibliographic Details
Main Author:	Hadid, Khattab Ibrahim
Format:	Thesis
Language:	English English English
Published:	2021
Subjects:	T Technology (General)
Online Access:	http://eprints.uthm.edu.my/8269/ http://eprints.uthm.edu.my/8269/1/24p%20KHATTAB%20IBRAHIM%20HADID.pdf http://eprints.uthm.edu.my/8269/2/KHATTAB%20IBRAHIM%20HADID%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/8269/3/KHATTAB%20IBRAHIM%20HADID%20WATERMARK.pdf

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