Service quality through employee Knowledge, Skills and Abilities (KSAs): a study among third party logistics in Iskandar Malaysia

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Service quality through employee Knowledge, Skills and Abilities (KSAs): a study among third party logistics in Iskandar Malaysia

Logistics in Iskandar Malaysia has been one of the identified growth nodes and has been contributing high revenue through wholesale and retail trade (42.2%) and transport and related (12.7%). The main objectives of this study are to identify the necessary service quality dimensions that customers...

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Bibliographic Details
Main Author:	Roslan, Nor Atiqah Aima
Format:	Thesis
Language:	English English English
Published:	2016
Subjects:	HF5001-6182 Business HF5410-5417.5 Marketing. Distribution of products
Online Access:	http://eprints.uthm.edu.my/772/ http://eprints.uthm.edu.my/772/1/24p%20NOR%20ATIQAH%20AIMA%20ROSLAN.pdf http://eprints.uthm.edu.my/772/2/NOR%20ATIQAH%20AIMA%20ROSLAN%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/772/3/NOR%20ATIQAH%20AIMA%20ROSLAN%20WATERMARK.pdf

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