Examining the role of trust in shaping customer satisfaction of mobile banking

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Examining the role of trust in shaping customer satisfaction of mobile banking

Mobile banking is the latest technology offered by service providers that allows customers to conduct banking transactions via mobile terminals. Mobile banking like other online transactions involve great uncertainty and risk, thus, customers need to build trust to alleviate perceived risk and fa...

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Bibliographic Details
Main Author:	Yousuf, Muna Abdi
Format:	Thesis
Language:	English English English
Published:	2016
Subjects:	HG1706-1708 Accounting. Bookkeeping
Online Access:	http://eprints.uthm.edu.my/771/ http://eprints.uthm.edu.my/771/1/24p%20MUNA%20ABDI%20YOUSUF.pdf http://eprints.uthm.edu.my/771/2/MUNA%20ABDI%20YOUSUF%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/771/3/MUNA%20ABDI%20YOUSUF%20WATERMARK.pdf

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