Menilai kualiti perkhidmatan pihak berkuasa tempatan menggunakan instrumen FM-SERVQUAL

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Menilai kualiti perkhidmatan pihak berkuasa tempatan menggunakan instrumen FM-SERVQUAL

Isu kecekapan sistem penyampaian perkliidmatan Pihak Berkuasa Tempatan (PBT) menjadi perhatian utama kerajaan. Ia meliputi Pengurusan Fasiliti ke atas modal insan, premis, tekiiologi dan proses kerja di PBT. Fungsi Pihak Berkuasa Tempatan semakin mencabar selari dengan perubahan persekitaran y...

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Bibliographic Details
Main Author:	Wan Yusoff, Wan Zahari
Format:	Thesis
Language:	English English English
Published:	2008
Subjects:	JS Local government Municipal government
Online Access:	http://eprints.uthm.edu.my/7472/ http://eprints.uthm.edu.my/7472/1/24p%20WAN%20ZAHARI%20WAN%20YUSOFF.pdf http://eprints.uthm.edu.my/7472/2/WAN%20ZAHARI%20WAN%20YUSOFF%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/7472/3/WAN%20ZAHARI%20WAN%20YUSOFF%20WATERMARK.pdf

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