SPC in service industry: case in teaching and learning process variability monitoring

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SPC in service industry: case in teaching and learning process variability monitoring

Statistical Process Control (SPC) technique have long been developed and implemented for quality improvements in manufacturing process. However, it is not so developed in service industry and particularly in teaching and learning process. On the other hand, it is easier to monitor manufacturing...

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Bibliographic Details
Main Authors:	Zolkepley, Z., Djauhari, M. A., Salleh, R. M.
Format:	Conference or Workshop Item
Language:	English
Published:	2018
Subjects:	LB2331.7-2335.8 Teaching personnel
Online Access:	http://eprints.uthm.edu.my/7016/ http://eprints.uthm.edu.my/7016/1/P9918_94f616be4da36eb005c3daf2317cf94f.pdf

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