Star rating factors for umrah services: the perspectives of umrah operators and consumers

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Star rating factors for umrah services: the perspectives of umrah operators and consumers

The star rating system is widely used in the hotel industry to classify hotels according to their quality. However, the Umrah industry in Malaysia has yet to adopt the system. Thus, their services are not monitored by a controlled and reliable rating system. The star rating is deemed important to Um...

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Bibliographic Details
Main Authors:	Harun, Amran, Muslim, Aini Khalida, Dzail, Dzunnur, Othman, Bestoon Abdulmaged
Format:	Article
Language:	English
Published:	Technological University Dublin 2020
Subjects:	T Technology (General) HS1525-1560 Religious societies
Online Access:	http://eprints.uthm.edu.my/6312/ http://eprints.uthm.edu.my/6312/1/AJ%202020%20%28272%29.pdf

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