A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations
Patient satisfaction is imperative in every healthcare organization. Service quality is the utmost important aspect that yields patient satisfaction in hospitals. Since Information Technology (IT) is widely used in hospitals, its applications can give rise to different issues related to patient sati...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
IOP Publishing
2018
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5384/ http://eprints.uthm.edu.my/5384/1/AJ%202018%20%28511%29.pdf |
| _version_ | 1848888539141373952 |
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| author | Ismail, Nurul Izzatty Abdullah, Nor Hazana |
| author_facet | Ismail, Nurul Izzatty Abdullah, Nor Hazana |
| author_sort | Ismail, Nurul Izzatty |
| building | UTHM Institutional Repository |
| collection | Online Access |
| description | Patient satisfaction is imperative in every healthcare organization. Service quality is the utmost important aspect that yields patient satisfaction in hospitals. Since Information Technology (IT) is widely used in hospitals, its applications can give rise to different issues related to patient satisfaction. This is because patient satisfaction derived from utilizing health information exchange systems (HIEs) depends on the service quality of the systems. This paper presents a systematic review of the impacts of service quality of Health Information Exchanges (HIEs) on patient satisfaction. Five databases, namely Scopus, IEEE, Proquest, Emerald and Science Direct were accessed to search for relevant studies. In total, 714 studies met the inclusion criteria. The result shows that five factors at the healthcare organizations that adopted HIEs have impacts on patient satisfaction: Tangibility, Reliability, Assistance, Safety and Empathy. |
| first_indexed | 2025-11-15T20:11:53Z |
| format | Article |
| id | uthm-5384 |
| institution | Universiti Tun Hussein Onn Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T20:11:53Z |
| publishDate | 2018 |
| publisher | IOP Publishing |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uthm-53842022-01-09T05:32:42Z http://eprints.uthm.edu.my/5384/ A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations Ismail, Nurul Izzatty Abdullah, Nor Hazana T Technology (General) T58.6-58.62 Management information systems Patient satisfaction is imperative in every healthcare organization. Service quality is the utmost important aspect that yields patient satisfaction in hospitals. Since Information Technology (IT) is widely used in hospitals, its applications can give rise to different issues related to patient satisfaction. This is because patient satisfaction derived from utilizing health information exchange systems (HIEs) depends on the service quality of the systems. This paper presents a systematic review of the impacts of service quality of Health Information Exchanges (HIEs) on patient satisfaction. Five databases, namely Scopus, IEEE, Proquest, Emerald and Science Direct were accessed to search for relevant studies. In total, 714 studies met the inclusion criteria. The result shows that five factors at the healthcare organizations that adopted HIEs have impacts on patient satisfaction: Tangibility, Reliability, Assistance, Safety and Empathy. IOP Publishing 2018 Article PeerReviewed text en http://eprints.uthm.edu.my/5384/1/AJ%202018%20%28511%29.pdf Ismail, Nurul Izzatty and Abdullah, Nor Hazana (2018) A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations. International PostGraduate Conference on Applied Science & Physics, 1049. pp. 1-8. ISSN 1755-1315 http://dx.doi.org/10.1088/1742-6596/1049/1/012024 |
| spellingShingle | T Technology (General) T58.6-58.62 Management information systems Ismail, Nurul Izzatty Abdullah, Nor Hazana A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations |
| title | A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations |
| title_full | A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations |
| title_fullStr | A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations |
| title_full_unstemmed | A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations |
| title_short | A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations |
| title_sort | systematic review of patient satisfaction on health information exchange in malaysian public healthcare organizations |
| topic | T Technology (General) T58.6-58.62 Management information systems |
| url | http://eprints.uthm.edu.my/5384/ http://eprints.uthm.edu.my/5384/ http://eprints.uthm.edu.my/5384/1/AJ%202018%20%28511%29.pdf |