Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider

QR Code

Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider

This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight se...

Full description

Bibliographic Details
Main Authors:	Abdul Rahman, Nor Aida, Mohammad, Mohammad Fakhrulnizam, Abdul Rahim, Suzari, Hassan, Rohail, Ahmad, Mohd Fauzi, Abdul Kadir, Suhaila
Format:	Article
Language:	English
Published:	Medwell Journals 2018
Subjects:	HF5410-5417.5 Marketing. Distribution of products
Online Access:	http://eprints.uthm.edu.my/5333/ http://eprints.uthm.edu.my/5333/1/AJ%202018%20%28494%29.pdf

Similar Items

Study Of The Transformation Of Shanghai Fangyun Guangang From Warehousing To Third Party Logistics
by: Li, Y, Yi Qing
Published: (2008)

Case Study Of Logistics And Supply Chain : Ato Fina (Guangzhou) Chemicals Co., Ltd.
by: Hao, Wang
Published: (2008)

Providing An ECRM Framework For Malaysian Retailing Industry Based On Consumer's Perspective
by: Teo, Kok Boon
Published: (2007)

Study On Effect Of Brand Credibility On Word Of Mouth With Reference To Internet Service Provider In Malaysia
by: Seyed Ghorban, Zahra
Published: (2011)

CRM Strategies In MSC Status Companies
by: Zafar, Mohammad Afnan
Published: (2007)

Analyzing Effective Way Of Keeping Existing Customer In Service Oriented Organization With CRM By Using Data Mining Techniques
by: Seyed Danesh, Mir Mohammad
Published: (2011)

Customer profiling using classification approach for bank telemarketing
by: Palaniappan, Shamala, et al.
Published: (2017)

Intention To Purchase Electronic Green Products Amongst Lectures : An Empirical Evidence [HF5413. Q1 2008 f rb].
by: Abdul Qader, Iman Khalid
Published: (2008)

External and internal factors influencing impulse buying behaviour of Malaysian credit card owners in reference to gender
by: Harun, Amran, et al.
Published: (2018)

Non-muslim consumers attitude and repurchase behaviour towards halal food: an application of buyer behaviour model
by: Ag. Damit, Dayang Haryani Diana, et al.
Published: (2018)

Analyzing issues and challenges on environmentally supportive behaviour among Malaysian and Nigerian consumers
by: Ogiemwonyi, Osarodion, et al.
Published: (2020)

Smartphone dependency and its impact on purchase behavior
by: Harun, Amran, et al.
Published: (2015)

Case Analysis Of Wal-Mart Stores In China
by: Yao, Shu Ping
Published: (2005)

Case Study Of Wal-Mart
by: Somnuan, Jiranan
Published: (2005)

The Role Of Integrated Marketing Communication In Malaysian Insurance Industry
by: Lee, Pei Nie
Published: (2005)

Case Study : The Marketing Strategy For China UNICOM
by: Xu, Qing Wei
Published: (2005)

Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
by: Sankaran, Muthulakshmi
Published: (2003)

Customer Satisfaction In The Malaysian Mobile Industry. A Study Using Servqual Model
by: Karuppiah, Nermala
Published: (2000)

Determinants Of Customer Satisfaction
by: Narayanan, Satya
Published: (2004)

The Impact Of Customer Relatonship Management (CRM) Towards E-Business Strategy
by: Raslan, Umi Kalsoom
Published: (2005)

Framework For Knowledge-Driven Customer Relationship Management
by: Goon , Tuck Choy
Published: (2005)

The Customer Relationship Management (CRM) Assessment Of Heitech Padu Berhad
by: Zaharuddin, Mohd Dzulkaedah
Published: (2004)

Strategic Framework For Customer Relationship Management (CRM) Implementation By Oman Telecommunication Company (OMANTEL)
by: Ajham Al-Shahri, Amal Ahmed
Published: (2005)

Children Development As Consumers In Pakistan : Market Study To Set Up One Stop Hyper Retail Facility For Children In Pakistan
by: Mahmood Tahir, Atif
Published: (2004)

The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
by: Ging, Yong Chung
Published: (2004)

Study Of Customer Relationship Management In Malaysian Commercial Banks And Its Implications For The Small And Medium Enterprises
by: M.Thiyagarajan, Thangarajah
Published: (2003)

Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
by: Allahverdi, Shahryar
Published: (2011)

Consumer Perceptions Of Web Site Quality: Indicators Of Customer Loyalty Intent
by: Kai, Seah Chong
Published: (2003)

UFIDA Software (China) Co. Ltd.-- A Case Study Of Serial Adjustments For A New Marketing Strategy
by: Nan, Wang
Published: (2008)

How To Forge Market Channels Belongs To Yorself--A Case Study Of TCL Company Channel Strategic
by: Ting, Chen Zhao
Published: (2008)

Assessing The Success Factors For Enhancing Product Development
by: Loon, Mooi Phei
Published: (2011)

Customer Satisfaction Of Luxury Hotels In Kish Island, Iran
by: Dolati, Somayeh
Published: (2011)

The Importance Of Emotional Features In Electronic Customer Relationship Management (E-CRM) System
by: Taher, Parisa
Published: (2007)

Marketing Strategies Deploy By Malaysian Telecommunication Firms Specifically VOIP Sector
by: M., Linggeswary
Published: (2007)

A Study of Student' Satisfaction with Programme and Service quality
by: Wong, Yee Kuai
Published: (2010)

Brand Loyalty : Study On Malaysian Female Perspective
by: Chong, Lydia Li Ting
Published: (2006)

A Competitive Study Of Car Sales In Business And E-Business
by: Tang, Mei Yu
Published: (2005)

Case Study Of Tesco Plc
by: Kiwanuka,, Christopher Musenze
Published: (2005)

Determinants Of Consumers' Buying Behaviors For Domestic And Foreign Products : A Malaysian Perspective
by: Yeoh, Bee Bee
Published: (2005)

A Case Study On TESCO Corporation : RFID
by: Ahmed, Mohammed Shafiq
Published: (2005)