Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight se...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Medwell Journals
2018
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5333/ http://eprints.uthm.edu.my/5333/1/AJ%202018%20%28494%29.pdf |
| _version_ | 1848888525808730112 |
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| author | Abdul Rahman, Nor Aida Mohammad, Mohammad Fakhrulnizam Abdul Rahim, Suzari Hassan, Rohail Ahmad, Mohd Fauzi Abdul Kadir, Suhaila |
| author_facet | Abdul Rahman, Nor Aida Mohammad, Mohammad Fakhrulnizam Abdul Rahim, Suzari Hassan, Rohail Ahmad, Mohd Fauzi Abdul Kadir, Suhaila |
| author_sort | Abdul Rahman, Nor Aida |
| building | UTHM Institutional Repository |
| collection | Online Access |
| description | This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight service quality of the air freight provider. They are ground handler attitude, fast delivery, communication and information sharing, product reliability and price. These findings contribute to the current theory of Logistics Service Quality (LSQ) with specifically enhance our understanding of air freight service quality. These findings contribute to the current theory of air freight service quality where it is still underdeveloped. This research studies LSQ from shippers perspective only. Findings from this study has developed better our current understanding of logistics service, particularly in air freight sector. Thus, this study is pioneer that offers a study on LSQ in air freight perspective and explore the elements of air freight service quality. Findings from this study not only enhance current knowledge on air freight LSQ but also assist the government to help air freight provider to support themselves as a preparation to become the major player of Aeropolis city in Malaysia. |
| first_indexed | 2025-11-15T20:11:40Z |
| format | Article |
| id | uthm-5333 |
| institution | Universiti Tun Hussein Onn Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T20:11:40Z |
| publishDate | 2018 |
| publisher | Medwell Journals |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uthm-53332022-01-09T03:47:03Z http://eprints.uthm.edu.my/5333/ Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider Abdul Rahman, Nor Aida Mohammad, Mohammad Fakhrulnizam Abdul Rahim, Suzari Hassan, Rohail Ahmad, Mohd Fauzi Abdul Kadir, Suhaila HF5410-5417.5 Marketing. Distribution of products This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight service quality of the air freight provider. They are ground handler attitude, fast delivery, communication and information sharing, product reliability and price. These findings contribute to the current theory of Logistics Service Quality (LSQ) with specifically enhance our understanding of air freight service quality. These findings contribute to the current theory of air freight service quality where it is still underdeveloped. This research studies LSQ from shippers perspective only. Findings from this study has developed better our current understanding of logistics service, particularly in air freight sector. Thus, this study is pioneer that offers a study on LSQ in air freight perspective and explore the elements of air freight service quality. Findings from this study not only enhance current knowledge on air freight LSQ but also assist the government to help air freight provider to support themselves as a preparation to become the major player of Aeropolis city in Malaysia. Medwell Journals 2018 Article PeerReviewed text en http://eprints.uthm.edu.my/5333/1/AJ%202018%20%28494%29.pdf Abdul Rahman, Nor Aida and Mohammad, Mohammad Fakhrulnizam and Abdul Rahim, Suzari and Hassan, Rohail and Ahmad, Mohd Fauzi and Abdul Kadir, Suhaila (2018) Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider. Journal of Engineering and Applied Sciences, 12 (3). pp. 699-704. ISSN 1816-949X http://dx.doi.org/10.3923/jeasci.2017.699.704 |
| spellingShingle | HF5410-5417.5 Marketing. Distribution of products Abdul Rahman, Nor Aida Mohammad, Mohammad Fakhrulnizam Abdul Rahim, Suzari Hassan, Rohail Ahmad, Mohd Fauzi Abdul Kadir, Suhaila Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider |
| title | Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider |
| title_full | Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider |
| title_fullStr | Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider |
| title_full_unstemmed | Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider |
| title_short | Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider |
| title_sort | shipper’s perceptions of aviation logistics service quality (lsq) of air freight provider |
| topic | HF5410-5417.5 Marketing. Distribution of products |
| url | http://eprints.uthm.edu.my/5333/ http://eprints.uthm.edu.my/5333/ http://eprints.uthm.edu.my/5333/1/AJ%202018%20%28494%29.pdf |