APA (7th ed.) Citation

Umar, M. A., Kasim, R., Martin, D., Abubakar, M., Umar, M. B., & Ahmed, T. H. (2018). A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments. JARDCS.

Chicago Style (17th ed.) Citation

Umar, Muhammad Akilu, Rozilah Kasim, David Martin, Muhammad Abubakar, Muhammad Bello Umar, and Tanko Husseini Ahmed. A Framework to Evaluate Service User Experience as a Tool to Achieve Service Excellence in Malaysian Local Governments. JARDCS, 2018.

MLA (9th ed.) Citation

Umar, Muhammad Akilu, et al. A Framework to Evaluate Service User Experience as a Tool to Achieve Service Excellence in Malaysian Local Governments. JARDCS, 2018.