Social factor as an indicator for service excellence in facilities management services

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Social factor as an indicator for service excellence in facilities management services

Local council are faced with challenges of how to satisfy the local populace with efficient services. General environmental cleanliness and waste collection is part of the responsibilities of the local council. Daerah Pontian is a local council whose function cut across this domain. Due to incessant...

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Bibliographic Details
Main Authors:	Kasim, Rozilah, Umar, Muhammad Akilu, Martin, David
Format:	Article
Language:	English
Published:	JARDCS 2018
Subjects:	T Technology (General) TS155-194 Production management. Operations management
Online Access:	http://eprints.uthm.edu.my/5029/ http://eprints.uthm.edu.my/5029/1/AJ%202018%20%28477%29.pdf

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