Quality of service in public higher education institution (HEI) facilities: a critical literature review

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Quality of service in public higher education institution (HEI) facilities: a critical literature review

This study presents an initial step for the development of a suitable approach to assess public higher education institution (HEI) facilities’ service quality. Nowadays, spirit of service excellence has become prominent within HEIs. In this sense, research focused on quality of service in public HEI...

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Bibliographic Details
Main Authors:	Hasbullah, Amilia, Wan Yusoff, Wan Zahari
Format:	Article
Language:	English
Published:	Universiti Teknologi Malaysia 2018
Subjects:	HA Statistics L Education (General) T Technology (General) LB2300-2430 Higher education
Online Access:	http://eprints.uthm.edu.my/4872/ http://eprints.uthm.edu.my/4872/1/AJ%202018%20%28131%29.pdf

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