Factors influencing the adoption of online banking services in Malaysia
Online banking is an electronic payment system that allows customers to conduct financial transaction on a website. However, there are some factors that influencing an individual’s choices on the adoption of online banking services. The objectives of this is to identify the level of online banking a...
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| Format: | Article |
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Advanced science letters
2018
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| Online Access: | http://eprints.uthm.edu.my/3916/ |
| _version_ | 1848888146007162880 |
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| author | Mohamed Zabri, Shafie Ahmad, Kamilah Ho, Huay Huay |
| author_facet | Mohamed Zabri, Shafie Ahmad, Kamilah Ho, Huay Huay |
| author_sort | Mohamed Zabri, Shafie |
| building | UTHM Institutional Repository |
| collection | Online Access |
| description | Online banking is an electronic payment system that allows customers to conduct financial transaction on a website. However, there are some factors that influencing an individual’s choices on the adoption of online banking services. The objectives of this is to identify the level of online banking adoption and factors influencing the adoption of online banking among Malaysians. The study was based on Technology Acceptance Model (TAM) which has been extended with the inclusion of perceived risks as one of the independent variable. Cluster sampling technique was chosen involving three main villages in Rengam, Johor which are New Village, Taman Sri Jaya and Taman Senda. Self-administered survey with the use of closeended questionnaire was applied in study involving a total of 357 target respondents. A total of 244 questionnaires were returned. Out of this, 237 questionnaires were usable with a response rate of 66.4%. Data was analysed by using Statistical Package for Social Science (SPSS). Findings showed that the level of online banking services adoption is quite low among respondents and all three factors have a significant influence on the level of adoption of online banking among respondents |
| first_indexed | 2025-11-15T20:05:38Z |
| format | Article |
| id | uthm-3916 |
| institution | Universiti Tun Hussein Onn Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T20:05:38Z |
| publishDate | 2018 |
| publisher | Advanced science letters |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uthm-39162021-11-22T06:55:51Z http://eprints.uthm.edu.my/3916/ Factors influencing the adoption of online banking services in Malaysia Mohamed Zabri, Shafie Ahmad, Kamilah Ho, Huay Huay HG1501-3550 Banking Online banking is an electronic payment system that allows customers to conduct financial transaction on a website. However, there are some factors that influencing an individual’s choices on the adoption of online banking services. The objectives of this is to identify the level of online banking adoption and factors influencing the adoption of online banking among Malaysians. The study was based on Technology Acceptance Model (TAM) which has been extended with the inclusion of perceived risks as one of the independent variable. Cluster sampling technique was chosen involving three main villages in Rengam, Johor which are New Village, Taman Sri Jaya and Taman Senda. Self-administered survey with the use of closeended questionnaire was applied in study involving a total of 357 target respondents. A total of 244 questionnaires were returned. Out of this, 237 questionnaires were usable with a response rate of 66.4%. Data was analysed by using Statistical Package for Social Science (SPSS). Findings showed that the level of online banking services adoption is quite low among respondents and all three factors have a significant influence on the level of adoption of online banking among respondents Advanced science letters 2018 Article PeerReviewed Mohamed Zabri, Shafie and Ahmad, Kamilah and Ho, Huay Huay (2018) Factors influencing the adoption of online banking services in Malaysia. Journal of Computational and Theoretical Nanoscience, 24 (5). pp. 3188-3192. ISSN 1936-7317 https://doi.org/10.1166/asl.2018.11341 |
| spellingShingle | HG1501-3550 Banking Mohamed Zabri, Shafie Ahmad, Kamilah Ho, Huay Huay Factors influencing the adoption of online banking services in Malaysia |
| title | Factors influencing the adoption of online banking services in Malaysia |
| title_full | Factors influencing the adoption of online banking services in Malaysia |
| title_fullStr | Factors influencing the adoption of online banking services in Malaysia |
| title_full_unstemmed | Factors influencing the adoption of online banking services in Malaysia |
| title_short | Factors influencing the adoption of online banking services in Malaysia |
| title_sort | factors influencing the adoption of online banking services in malaysia |
| topic | HG1501-3550 Banking |
| url | http://eprints.uthm.edu.my/3916/ http://eprints.uthm.edu.my/3916/ |