Penggunaan model servqual bagi mengukur perkhidmatan pendidikan tinggi di UTHM

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Penggunaan model servqual bagi mengukur perkhidmatan pendidikan tinggi di UTHM

Kajian ini adalah bertajuk "Meningkatkan Kualiti Perkhidmatan Pendidikan Teknik dan Vokasional bagi mengubah dan meningkatkan pandangan masyarakat terhadap pendidikan teknik dan vokasional". Di dalam kajian ini terdapat lima bahagian utama iaitu pengenalan kajian, kajian literrator, metodo...

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Bibliographic Details
Main Author:	Amir Razlan Shapawi, Mohd Ezhar
Format:	Thesis
Language:	English English
Published:	2013
Subjects:	LB Theory and practice of education LB1050.9-1091 Educational psychology
Online Access:	http://eprints.uthm.edu.my/1969/ http://eprints.uthm.edu.my/1969/1/24p%20MOHD%20EZHAR%20AMIR%20RAZLAN%20SHAPAWI.pdf http://eprints.uthm.edu.my/1969/2/MOHD%20EZHAR%20AMIR%20RAZLAN%20SHAPAWI%20WATERMARK.pdf

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