The role of chatterbots in enhancing tourism: a case study of Penang tourism spots

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The role of chatterbots in enhancing tourism: a case study of Penang tourism spots

Chatterbots have been widely used as a tool for conversational booking assistance mainly for hotels such as the Expedia. This paper extends the use of chatterbot beyond booking by presenting the proof of concept of a chatterbot expert system called the VIZARD. The proposed VIZARD is developed using...

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Bibliographic Details
Main Authors:	Kasinathan, Vinothini, Mustapha, Aida, Che Abdul Rani, Mohamad Firdaus, A. Mostafa, Salama
Format:	Article
Language:	English
Published:	2020
Subjects:	G154.9 - 155.8 Travel and state. Tourism
Online Access:	http://eprints.uthm.edu.my/1807/ http://eprints.uthm.edu.my/1807/1/J12083_506c33f6d112e0ead0ef896c4b876462.pdf

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