Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences
The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://eprints.utem.edu.my/id/eprint/1874/ http://eprints.utem.edu.my/id/eprint/1874/1/iccet2010.pdf |
| _version_ | 1848886941378936832 |
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| author | Sulong, Muhammad Suhaizan Abdul-Aziz, Azlianor Wongsim, Manirath |
| author_facet | Sulong, Muhammad Suhaizan Abdul-Aziz, Azlianor Wongsim, Manirath |
| author_sort | Sulong, Muhammad Suhaizan |
| building | UTeM Institutional Repository |
| collection | Online Access |
| description | The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature on the aspects of quality in Internet commerce in relation to customers' behaviour. The analysis results reveal that the key aspects of quality are system quality, information quality and service quality which have strong effect on customers' behaviour - trust, satisfaction and loyalty. The importance of quality in Internet commerce needs to be valued and accepted in order to mature and improve the electronic service online for customers. |
| first_indexed | 2025-11-15T19:46:29Z |
| format | Conference or Workshop Item |
| id | utem-1874 |
| institution | Universiti Teknikal Malaysia Melaka |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T19:46:29Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | utem-18742015-05-28T02:25:47Z http://eprints.utem.edu.my/id/eprint/1874/ Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences Sulong, Muhammad Suhaizan Abdul-Aziz, Azlianor Wongsim, Manirath Q Science (General) The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature on the aspects of quality in Internet commerce in relation to customers' behaviour. The analysis results reveal that the key aspects of quality are system quality, information quality and service quality which have strong effect on customers' behaviour - trust, satisfaction and loyalty. The importance of quality in Internet commerce needs to be valued and accepted in order to mature and improve the electronic service online for customers. 2010-04 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.utem.edu.my/id/eprint/1874/1/iccet2010.pdf Sulong, Muhammad Suhaizan and Abdul-Aziz, Azlianor and Wongsim, Manirath (2010) Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences. In: 2nd International Conference on Computer Engineering and Technology (ICCET), 16-18 Apr 2010, Chengdu, China. http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=5485511 |
| spellingShingle | Q Science (General) Sulong, Muhammad Suhaizan Abdul-Aziz, Azlianor Wongsim, Manirath Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences |
| title | Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences |
| title_full | Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences |
| title_fullStr | Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences |
| title_full_unstemmed | Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences |
| title_short | Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences |
| title_sort | modelling the quality aspects of internet commerce with customers’ shopping experiences |
| topic | Q Science (General) |
| url | http://eprints.utem.edu.my/id/eprint/1874/ http://eprints.utem.edu.my/id/eprint/1874/ http://eprints.utem.edu.my/id/eprint/1874/1/iccet2010.pdf |