An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)
| Main Author: | |
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| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/986/ http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf |
| _version_ | 1848885361301782528 |
|---|---|
| author | Song, Hooi Min |
| author_facet | Song, Hooi Min |
| author_sort | Song, Hooi Min |
| building | UTAR Institutional Repository |
| collection | Online Access |
| first_indexed | 2025-11-15T19:21:22Z |
| format | Final Year Project / Dissertation / Thesis |
| id | utar-986 |
| institution | Universiti Tunku Abdul Rahman |
| institution_category | Local University |
| last_indexed | 2025-11-15T19:21:22Z |
| publishDate | 2013 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | utar-9862015-10-21T07:55:28Z An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry) Song, Hooi Min Q Science (General) 2013-07 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf Song, Hooi Min (2013) An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry). Master dissertation/thesis, UTAR. http://eprints.utar.edu.my/986/ |
| spellingShingle | Q Science (General) Song, Hooi Min An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry) |
| title | An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality
(in Malaysian SME industry)
|
| title_full | An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality
(in Malaysian SME industry)
|
| title_fullStr | An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality
(in Malaysian SME industry)
|
| title_full_unstemmed | An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality
(in Malaysian SME industry)
|
| title_short | An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality
(in Malaysian SME industry)
|
| title_sort | examination of customer satisfaction in an outsourcing relationship using kano’s theory of attractive quality
(in malaysian sme industry) |
| topic | Q Science (General) |
| url | http://eprints.utar.edu.my/986/ http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf |