Song, H. M. (2013). An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry).
Chicago Style (17th ed.) CitationSong, Hooi Min. An Examination of Customer Satisfaction in an Outsourcing Relationship Using Kano’s Theory of Attractive Quality (in Malaysian SME Industry). 2013.
MLA (9th ed.) CitationSong, Hooi Min. An Examination of Customer Satisfaction in an Outsourcing Relationship Using Kano’s Theory of Attractive Quality (in Malaysian SME Industry). 2013.
Warning: These citations may not always be 100% accurate.