Investigating the effect of SERVQUAL dimensions on customer satisfaction among tourists who visited resort hotels in Perak, Malaysia

QR Code

Investigating the effect of SERVQUAL dimensions on customer satisfaction among tourists who visited resort hotels in Perak, Malaysia

This research applies the SERVQUAL dimensions including tangible, assurance, reliability, responsiveness and empathy to examinate their effect on customer satisfaction towards resort hotels located in Perak, Malaysia. The purpose of this study is to close the gap on the lack of research regarding Pe...

Full description

Bibliographic Details
Main Authors:	Loh, Wei Hong, Lee, Joe Wai Hong
Format:	Final Year Project / Dissertation / Thesis
Published:	2024
Subjects:	HA Statistics HM Sociology
Online Access:	http://eprints.utar.edu.my/6932/ http://eprints.utar.edu.my/6932/1/2005329_Loh_Wei_Hong.pdf

Similar Items

Analysing customer propensity for embracing Artificial Intelligence (AI) in banking services
by: Lau, Yong Zheng, et al.
Published: (2024)

The relationship between service quality, price value, and website design toward E-commerce customer satisfaction among Generation-Z
by: Cheong, Sai Hoe, et al.
Published: (2024)

Survey to analyse tourists' experiences in state lauched
by: New Sarawak Tribune
Published: (2016)

Service quality perception and students’ satisfaction in higher learning institutions in Tanzania: The servqual model
by: Victor, William Bwachele
Published: (2024)

Factors affecting the adoption of digital banking among Malaysians
by: Lee, Sean Qing Yang, et al.
Published: (2024)

Brain drain in Malaysia’s banking and finance industry: Causes, impacts, and strategies for talent retention
by: Kaushan, Sundarial, et al.
Published: (2024)

Dimensioning performance estimation of the airline industry : path-analysis based modelling / Hashem Salarzadeh Jenatabadi
by: Jenatabadi, Hashem Salarzadeh
Published: (2013)

Willingness of Generation Z towards financial planning
by: Lee, Jin Sheng, et al.
Published: (2024)

Investigating the factors of undergraduate students support for AI utilisation
by: Tan, Yen Yee, et al.
Published: (2024)

Understanding consumer’s intention to purchase the green product: The role social media marketing
by: Wong, Jia Yie, et al.
Published: (2024)

The impact of risk perception on the purchase intention among Generation X on autonomous vehicle in Malaysia.
by: Teng, Wen Hao, et al.
Published: (2024)

Impact of perceived factors on social media usage for academic purpose among private university students in Malaysia
by: Tee, Jia En, et al.
Published: (2024)

The mediating effect of leaders’ emotional intelligence on the relationship between transformational leadership and academics performance in Malaysian public research universities.
by: Yong, Min Sheng, et al.
Published: (2024)

Examining the determinants and perceptions of undergraduate students in the use of Artificial Intelligence (AI) chatbot
by: Kheow, Kar Lin, et al.
Published: (2024)

A study on factors influencing Malaysian university students’ intention to utilise ChatGPT
by: Lim, Joanne, et al.
Published: (2024)

Urban environmental pollution : a case study of two squatter communities / Yeo Bee Hong .
by: Hong, Yeo Bee
Published: (2003)

Chalet and resort guests expectation and perception of the quality factors using SERVQUAL dimension
by: Omar, Muhd Khaizer, et al.
Published: (2020)

Determinants of tourism demand in ASEAN countries: a panel data approach
by: Heng, Wei Xin, et al.
Published: (2018)

The determinants of acceptance towards Takaful among working adults in small town of Perak
by: Ng, Aaron Jia Wei, et al.
Published: (2024)

Feature selection by mutual information: robust ranking on high- dimension low-sample-size data
by: Chin, Fung Yuen
Published: (2024)

Modeling and forecasting: A case study of tourist arrivals in Malaysia
by: Abd Rahman, Nur Haizum, et al.
Published: (2019)

Digital economy: The influence of generation Z’s experience on e-commerce platform
by: Wong, Kah Kit, et al.
Published: (2024)

Modeling of Electromagnetic Waves using Statistical and Numerical Techniques
by: Daud, Hanita, et al.
Published: (2009)

Confidence intervals (CI) for concentration parameter in von Mises distribution and analysis of missing values for circular data / Siti Fatimah binti Hassan
by: Hassan, Siti Fatimah
Published: (2015)

Bilateral trade among the Developing Eight (D-8) countries / Mohim Sheihaki Tash
by: Tash, Mohim Sheihaki
Published: (2013)

Some aspects of numerical analysis / Gan Bon Hua
by: Gan, Bon Hua
Published: (1967)

Statistics from the decision theory point of view / Choong Sow Lim
by: Choong, Sow Lim
Published: (1968)

The population of Hong Kong / Yap Wen Shion, Jessie
by: Jessie, Yap Wen Shion
Published: (1967)

Modeling undesirable factors in efficiency evaluation with an application to the Malaysian manufacturing sector / Noor Asiah bt Ramli
by: Ramli, Noor Asiah
Published: (2013)

Some methods for competing risks with and without masked cause of failure: a short review
by: Yosra , Yousif, et al.
Published: (2015)

The hybrid returns-to-scale model and its extension by production trade-offs: an application to the efficiency assessment of public universities in Malaysia
by: Podinovski, Victor, V., et al.
Published: (2017)

Probability
by: Khalid, Madihah
Published: (2018)

Assessment of the Psychometric Properties of E-learning Instructional Design Quality
by: kishabale, bashir, et al.
Published: (2018)

The Dynamics of Data Collection: A Generative Questionnaires
by: Norish Norsiah Aminudin,
Published: (2017)

Focus Groups: Strategic Articulations of Pedagogy, Politics, and Inquiry
by: Norish Norsiah Aminudin,
Published: (2017)

Research Inclination Among OUM Academics : Research Needs Assessment Study
by: Soon , Seng Thah
Published: (2018)

Prediction of mortality rates using augmented data
by: Tan Chon Sern,, et al.
Published: (2016)

The people we know: Social network diversity among urban Malaysians
by: Rycker, Antoon De, et al.
Published: (2015)

A profile of dengue patients at University Malaya Medical Centre / Chris Ng Fook Sheng
by: Ng, Chris Fook Sheng
Published: (2005)

Measuring the efficiency of public universities in Malaysia : an application of data envelopment analysis / Muzalwana Abdul Talib
by: Abdul Talib, Muzalwana
Published: (2005)