The role of natural language processing in improving customer service and support in E-Commerce

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The role of natural language processing in improving customer service and support in E-Commerce

This research investigates the factors The study centers on the role of Natural Language Processing (NLP) in improving customer service and support in Ecommerce. The study utilizes quantitative surveys to comprehensively explore the role of Natural Language Processing (NLP) in enhancing customer s...

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Bibliographic Details
Main Author:	Kuek, Shu Hui
Format:	Final Year Project / Dissertation / Thesis
Published:	2023
Subjects:	H Social Sciences (General) HX Socialism. Communism. Anarchism
Online Access:	http://eprints.utar.edu.my/6295/ http://eprints.utar.edu.my/6295/1/202306%2D51_Kuek_Shu_Hui_KUEK_SHU_HUI.pdf

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