Determinants of satisfaction and the intention to reuse Airbnb services

QR Code

Determinants of satisfaction and the intention to reuse Airbnb services

In today’s world, everything is digital. The sharing economy, facilitated by technology and social media, has grown rapidly around the globe. And the fast paced of technology has transformed traditional lodging business to network base lodging business. Therefore, the traditional lodging industry sh...

Full description

Bibliographic Details
Main Author:	Cheah, Wen Lih
Format:	Final Year Project / Dissertation / Thesis
Published:	2019
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.utar.edu.my/5259/ http://eprints.utar.edu.my/5259/1/2._BAC%2D2019%2D1800442.pdf

Similar Items

The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
by: Mohamad, Wan Normila
Published: (2016)

Thank Heavens for Complainers: Impact of Effective Service Recovery on Customer Satisfaction and Post behavioral Intention in Malaysian Banking Industry
by: Goh, Guann Tyng
Published: (2012)

Turnover intention and job satisfaction among quantity surveyors
by: Tan, Chin Keng, et al.
Published: (2018)

Organizational justice to determine job satisfaction
by: Ambiga , Sreedharan
Published: (2007)

Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine
by: Abdalla, Rania Ahmad Mustafa
Published: (2023)

The Influence of Self-Service Experiences on Customer Satisfaction
by: Norashikin, Jalani, et al.
Published: (2023)

Determinants of intention to adopt cloud computing among Malaysians
by: Wong, Hao Juen
Published: (2019)

Modelling of the antecedents of staff satisfaction on turnover intention in a Malaysian Public University
by: Mohamad Hazeem, Mohmad Sidik
Published: (2017)

People-related total quality management practices, job satisfaction and turnover intention in electrical and electronics industry in Malaysia
by: Yue, Jing Wen
Published: (2019)

Determinants of Malaysians’ Travel Intention to Less Travelled Asian Destinations
by: Anne Sta Maria, Vijayakumar
Published: (2019)

Perception Of Service Quality, Value, And Satisfaction In Determining Customer Loyalty: A Study In 5-Star Hotels In Penang
by: Lim, Ee Hui
Published: (2004)

The Determinants Of Medical Tourists’ Satisfaction In Iran
by: Mazahery, Hana
Published: (2020)

Examining the Determinants of Russian Students’ Intention to Pursue Educational Programs in Malaysia
by: Elena, Shvets
Published: (2013)

The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
by: Srikanjanarak, Saowanee
Published: (2010)

Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia
by: Liu, Yao, et al.
Published: (2014)

Factors Influencing Online Game Addiction and Online Game Satisfaction and Loyalty
by: Xu, Wen
Published: (2014)

Hotel service recovery and service quality: Influences of corporate image and generational diﬀerences in the relationship between customer satisfaction and loyalty
by: Cheng, Boon Liat *, et al.
Published: (2017)

Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty
by: Cheng, Boon Liat, et al.
Published: (2017)

The Services Quality Influence the Satisfaction of SMEs and fees Paid on Non-Audit Services Provided by Small and Medium Practitioners (SMPS)
by: Yuvaraj, Ganesan, et al.
Published: (2017)

Factors That Determine Satisfaction between Asian and Western Travelers Staying In Malaysian Hotels
by: Wang, Shi Ming
Published: (2012)

The Effect Of Brand Image On Overall Satisfaction And Loyalty Intention In The Context Of Color Cosmetic
by: L. Sondoh Jr, Stephen, et al.
Published: (2007)

Internal customers' satisfaction towards service quality management at ecotourism destinations
by: Lee, Wen Yuan
Published: (2011)

The determinants of luxury brand stories on online repurchase intentions among gen Z in China
by: Zhang, Tianyang, et al.
Published: (2025)

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)

Student’s Perceived Service Quality and Satisfaction: The Case of Dining Environment at INTI International University
by: Hung, Hwee Li
Published: (2010)

Organizational Justice As A Determinant Of Organizational Commitment And Intention To Leave
by: Hassan, Arif
Published: (2002)

Education service experience : from the aspects of students' satisfaction and loyalty
by: Liew , Kok Keong
Published: (2006)

The importance of website quality dimensions in determining customer satisfaction : an empirical study on airline industry
by: Lim, Shu Pei, et al.
Published: (2012)

Determination of Motivational Factors Affecting Employee Turnover Intention: With Reference to Manufacturing Sector of West Malaysia
by: Santioso, Valiandra
Published: (2014)

COVID-19 outbreak effects on leadership, job satisfaction and turnover intention: A mediating model of Indonesian banking sector
by: Tedi, Hidayat, et al.
Published: (2021)

The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
by: Bagyalakshmi Gopi,, et al.
Published: (2020)

Factors Influencing Malaysian Users’ Satisfaction and Loyalty of Mobile Instant Messaging (MIM) Apps Services
by: Lu, Wenwen
Published: (2013)

Factors Influencing Customer Satisfaction: A Study on Quick Service Restaurant in Sabak Bernam, Selangor
by: Nurul Ashykin, Abd Aziz, et al.
Published: (2023)

The Tourist Satisfaction Based On The Service Quality Of Tourism In Guizhou, China
by: Lim, Kim Yew, et al.
Published: (2019)

Determinants and outcomes firm state of innovativeness in Malaysian service sector : a study on knowledge-intensive business services firm
by: Md Noh, Ab. Majid
Published: (2017)

The Effects of Personal Values and Sustainable Fast Fashion Consumption Beliefs on Clothing Reuse Behaviour: The Moderating Roles of Facilitating Conditions and Habits
by: Loi, Wai Yee
Published: (2017)

The Effect of Green Marketing Tools and Strategies on Consumers’ Purchase Intention in Food and Beverage Industry: A Case in Klang Valley, Malaysia
by: Khor, Wen Loon
Published: (2013)

Indonesian Airlines’ Electronic Ticketing Web Page: Influence of Web Page Dimensions on Customer Satisfaction Leading To Favorable Repeat Purchase Intention
by: Susanto, Edy
Published: (2011)

The effects of perceived justice in service recovery on firm reputation and repurchase intention in airline industry
by: Nikbin, Davoud, et al.
Published: (2011)

The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)