Online impressions on e-hailing services: A study of positive and negative sentiments on Grab Malaysia and Go-Jek Indonesia on twitter platform

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Online impressions on e-hailing services: A study of positive and negative sentiments on Grab Malaysia and Go-Jek Indonesia on twitter platform

The presence of mobile-internet has leads to the emergence of e-hailing industry. The increase usage in e-hailing services has led riders to share their opinions or discontent after indulging in the services. Therefore, in this study, online sentiments on social media (Twitter) were examined to iden...

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Bibliographic Details
Main Author:	Chow, Emily Yan Chi
Format:	Final Year Project / Dissertation / Thesis
Published:	2019
Subjects:	HF Commerce
Online Access:	http://eprints.utar.edu.my/5060/ http://eprints.utar.edu.my/5060/1/Emily_Chow_1705666_FYP_0519.pdf

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