APA (7th ed.) Citation

Ng, S. T., & Tay, Y. X. (2018). Antecedents and outcome of service recovery performance in service industry in Malaysia.

Chicago Style (17th ed.) Citation

Ng, Shu Ting, and Yee Xin Tay. Antecedents and Outcome of Service Recovery Performance in Service Industry in Malaysia. 2018.

MLA (9th ed.) Citation

Ng, Shu Ting, and Yee Xin Tay. Antecedents and Outcome of Service Recovery Performance in Service Industry in Malaysia. 2018.

Warning: These citations may not always be 100% accurate.