A study on the customers’ intention to use self-vollection service for lastmile delivery on international retail business in Malaysia

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A study on the customers’ intention to use self-vollection service for lastmile delivery on international retail business in Malaysia

The main objective of conducting this research project is to examine the customer engagement behavior in using self-collection services for last-mile delivery on international retail stores in Malaysia in co-creating the value of logistics service. Innovation diffusion theory (IDT) and added perceiv...

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Bibliographic Details
Main Author:	Lam, Sim Jean
Format:	Final Year Project / Dissertation / Thesis
Published:	2022
Subjects:	HF Commerce
Online Access:	http://eprints.utar.edu.my/4841/ http://eprints.utar.edu.my/4841/1/1._Lam_Sim_Jean_1802555.pdf

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