Digital-only bank mobile application development in Malaysia: enhancing customer experience
Customers’ digital lives are being accelerated nowadays, thanks to increased internet penetration, smartphone use, and access to wider networks. In this environment, traditional banks confront a major problem in sustaining and growing their business in the face of digital disruption and the rise of...
| Main Author: | Chua, Huey Mei |
|---|---|
| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2022
|
| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/4734/ http://eprints.utar.edu.my/4734/1/fyp_IB_2022_CHM.pdf |
Similar Items
Evaluation of user experience on customer services mobile application
by: Yue Hock, Sim, et al.
Published: (2017)
by: Yue Hock, Sim, et al.
Published: (2017)
Developing an integrative customer satisfaction model: an application of customer experience in Malaysian e-banking services
by: Bashir, Md Abdul, et al.
Published: (2020)
by: Bashir, Md Abdul, et al.
Published: (2020)
Impacts of Malaysian bank customers' perception, banking and technology experiences on their intention to use mobile banking service.
by: Chin, Elizabeth Foo Vun, et al.
Published: (2012)
by: Chin, Elizabeth Foo Vun, et al.
Published: (2012)
Customer satisfaction on mobile banking in Perak, Malaysia
by: Chang, Yong Hui, et al.
Published: (2020)
by: Chang, Yong Hui, et al.
Published: (2020)
The mediating effect of customer satisfaction on the relationship between digital banking service quality and customer loyaltytitle
by: Hadid, Khattab Ibrahim
Published: (2021)
by: Hadid, Khattab Ibrahim
Published: (2021)
Evaluation and modelling of customer experience in online retail banking in India and its significance for enhancing customer loyalty
by: Kumar, Puneet
Published: (2021)
by: Kumar, Puneet
Published: (2021)
E-service quality model for assessing customer satisfaction of mobile banking application
by: Owuamanam, Jude Ndubuisi
Published: (2021)
by: Owuamanam, Jude Ndubuisi
Published: (2021)
An analysis of mobile banking acceptance by Malaysian customers
by: Hanudin, Amin, et al.
Published: (2007)
by: Hanudin, Amin, et al.
Published: (2007)
ABOPLUS: Enhancing blood bank accessibility with mobile apps
by: Choong, Daniel Wei Hern
Published: (2024)
by: Choong, Daniel Wei Hern
Published: (2024)
An integrative model of customer experience in Malaysia e-banking service delivery
by: Bashir, Ma, et al.
Published: (2015)
by: Bashir, Ma, et al.
Published: (2015)
What keeps Islamic mobile banking customers loyal?
by: Mohd Thas Thaker, Mohamed Asmy, et al.
Published: (2019)
by: Mohd Thas Thaker, Mohamed Asmy, et al.
Published: (2019)
What keeps Islamic mobile banking customers loyal?
by: Mohd Thas Thaker, M. A., et al.
Published: (2019)
by: Mohd Thas Thaker, M. A., et al.
Published: (2019)
The performance of internet-only banks: Evidence from the U.S. in 2009-2018
by: Shen, Shiming
Published: (2019)
by: Shen, Shiming
Published: (2019)
Mobile application for interactive digital business card
by: Chan, You Ming
Published: (2018)
by: Chan, You Ming
Published: (2018)
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by: Amin, Muslim, et al.
Published: (2010)
by: Amin, Muslim, et al.
Published: (2010)
Malaysia Blood Bank Android Mobile Application
by: Lim, Yi Ci
Published: (2023)
by: Lim, Yi Ci
Published: (2023)
Developing a kid tracking mobile application for parents and guardians
by: Ling, Mei Sim
Published: (2024)
by: Ling, Mei Sim
Published: (2024)
Modelling customers' loyalty in using Islamic mobile banking services
by: Mohd Thas Thaker, M. A., et al.
Published: (2019)
by: Mohd Thas Thaker, M. A., et al.
Published: (2019)
Examining the role of trust in shaping customer satisfaction of mobile banking
by: Yousuf, Muna Abdi
Published: (2016)
by: Yousuf, Muna Abdi
Published: (2016)
A Study of Factors Influencing Customers’ Acceptance of Mobile Payments in Malaysia
by: Liew, Jin Mei
Published: (2019)
by: Liew, Jin Mei
Published: (2019)
Toy for an only child
by: Slatter, Bruce
Published: (2010)
by: Slatter, Bruce
Published: (2010)
Extension the only option
by: Chung, Clarissa
Published: (2021)
by: Chung, Clarissa
Published: (2021)
UMPSA the only university in Malaysia to have an anechoic chamber for vehicle testing
by: Nur Ainaa Adhreena, Muhamad Shukri
Published: (2024)
by: Nur Ainaa Adhreena, Muhamad Shukri
Published: (2024)
Only South Korea left to play Malaysia
by: Ishak, Fadhli
Published: (2022)
by: Ishak, Fadhli
Published: (2022)
Development of a database-driven web-based library application (Table of contents and abstract only)
by: Lena Maizura Basaruddin,
Published: (2007)
by: Lena Maizura Basaruddin,
Published: (2007)
Development Of Contrast Enhancement Method For Digital Images
by: Yeoh, Seng Cheng
Published: (2017)
by: Yeoh, Seng Cheng
Published: (2017)
Modelling customers’ loyalty towards adopting Islamic mobile banking services
by: Mohd Thas Thaker, Mohamed Asmy, et al.
Published: (2019)
by: Mohd Thas Thaker, Mohamed Asmy, et al.
Published: (2019)
Receptiveness Of Mobile Banking By Malaysian Local
Customers In Sabah: An Empirical Investigation
by: Hanudin, Amin, et al.
Published: (2012)
by: Hanudin, Amin, et al.
Published: (2012)
Determinants affecting customer’s intention to adopt mobile banking in Saudi Arabia
by: Alsheikh, Layla, et al.
Published: (2014)
by: Alsheikh, Layla, et al.
Published: (2014)
Determinant of customer intention to adopt mobile banking services in Sauda Arabia
by: Alsheikh, Layla Hodaed
Published: (2013)
by: Alsheikh, Layla Hodaed
Published: (2013)
Mobile health applications digital evidence taxonomy with knowledge sharing approach for digital forensics readiness
by: Abdul Razak, Muhammad Thariq
Published: (2020)
by: Abdul Razak, Muhammad Thariq
Published: (2020)
Review of mobile application performance evaluation to enhance selection and prediction in mobile app development
by: Aleem, Muhammad, et al.
Published: (2024)
by: Aleem, Muhammad, et al.
Published: (2024)
English only for science and maths
by: The Sunday Star, Gavin Gomez
Published: (2004)
by: The Sunday Star, Gavin Gomez
Published: (2004)
It's only going up for UM
by: Sani, Rozana
Published: (2019)
by: Sani, Rozana
Published: (2019)
Protect 'our only home'
by: Abd Razak, Dzulkifli
Published: (2005)
by: Abd Razak, Dzulkifli
Published: (2005)
The development of masjid nearby mobile application
by: Muhamad Zaman Huri, b. Mohd Nor Liew
Published: (2015)
by: Muhamad Zaman Huri, b. Mohd Nor Liew
Published: (2015)
Is Rural Botswana Stuck to the chalkboard only era while others make strides in mobile learning
by: Maketo, Lydia, et al.
Published: (2016)
by: Maketo, Lydia, et al.
Published: (2016)
Experimenting technology enhancement active learning with support of mobile device, gamification and augmented reality application
by: Abdullah, Fadzidah, et al.
Published: (2017)
by: Abdullah, Fadzidah, et al.
Published: (2017)
Experimenting technology enhancement active learning with support of mobile device, gamification and augmented reality application
by: Abdullah, Fadzidah, et al.
Published: (2018)
by: Abdullah, Fadzidah, et al.
Published: (2018)
Modelling the factors measuring customer service excellence for mobile application technology usage in Abu Dhabi
by: Al Naqbi, Saeed, et al.
Published: (2022)
by: Al Naqbi, Saeed, et al.
Published: (2022)
Similar Items
-
Evaluation of user experience on customer services mobile application
by: Yue Hock, Sim, et al.
Published: (2017) -
Developing an integrative customer satisfaction model: an application of customer experience in Malaysian e-banking services
by: Bashir, Md Abdul, et al.
Published: (2020) -
Impacts of Malaysian bank customers' perception, banking and technology experiences on their intention to use mobile banking service.
by: Chin, Elizabeth Foo Vun, et al.
Published: (2012) -
Customer satisfaction on mobile banking in Perak, Malaysia
by: Chang, Yong Hui, et al.
Published: (2020) -
The mediating effect of customer satisfaction on the relationship between digital banking service quality and customer loyaltytitle
by: Hadid, Khattab Ibrahim
Published: (2021)