Predicting effect of service orientation on organisational performance by customer contact employees in the Malaysian food service industry

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Predicting effect of service orientation on organisational performance by customer contact employees in the Malaysian food service industry

Organisations in the food service industry have started to focus on the deliverance of quality services to customers as one of the ways to be successful in the current competitive environment. To maintain the quality of service above the desirable level, management of these organisations are turning...

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Bibliographic Details
Main Author:	Sia, Kye Fung
Format:	Final Year Project / Dissertation / Thesis
Published:	2021
Subjects:	BF Psychology
Online Access:	http://eprints.utar.edu.my/4384/ http://eprints.utar.edu.my/4384/1/1706262_DIS.pdf

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