APA (7th ed.) Citation

Chai, K. Y. S., Li, Y. Y., Lim, W. L., & Ong, S. P. (2018). Factors influencing consumer satisfaction in online shopping.

Chicago Style (17th ed.) Citation

Chai, Kevin Yee Sheng, Yeen Yeen Li, Woei Luen Lim, and Sheng Peng Ong. Factors Influencing Consumer Satisfaction in Online Shopping. 2018.

MLA (9th ed.) Citation

Chai, Kevin Yee Sheng, et al. Factors Influencing Consumer Satisfaction in Online Shopping. 2018.