Stay or switch: the influence of perceived service recovery on customer satisfaction

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Stay or switch: the influence of perceived service recovery on customer satisfaction

Bibliographic Details
Main Authors:	Loke, Chee Kian, Yong, Carven Kah Ven, Lim, Yong Jun, Tiong, Siew Ting
Format:	Final Year Project / Dissertation / Thesis
Published:	2018
Subjects:	HB Economic Theory
Online Access:	http://eprints.utar.edu.my/2897/ http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf

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